HMOComply Help Centre

Guides and answers to help you stay inspection-ready.

Important Disclaimer

HMOComply is a software tool for organising and tracking compliance information. It does not provide legal, regulatory, or professional advice. You are solely responsible for ensuring compliance with all applicable laws, regulations, and requirements. We are not liable for any failure to meet compliance requirements. Always seek appropriate professional advice to ensure full compliance with all applicable laws and regulations.

Getting Started

Learn the basics of HMOComply and set up your account.

Starting Your Free Trial
Creating Your First HMO
Understanding Your Dashboard

Properties & HMOs

Manage your property portfolio and understand the difference between properties and HMOs.

Adding Properties
Difference Between Properties and HMOs
Managing Units and Rooms

HMO Compliance

Understanding HMO-specific compliance requirements and how HMOComply tracks them.

What Compliance Status Means
Licence Conditions
Required Checks Overview

Compliance Status

Understanding what each status means and how to fix issues.

What "Compliant", "Due Soon", and "Overdue" Mean
How Statuses Update
Fixing Incorrect Statuses

Documents & Evidence

Uploading, managing, and organising your compliance documents.

Uploading Certificates
Version History
Evidence Vault Best Practices

Reminders & Alerts

How reminders work and how to manage them.

How Reminders Work
Escalation Reminders
Missed or Duplicate Reminders
Email Preferences and Digests

Inspections & Logs

Recording and managing property inspections.

Fire Safety Inspections
Recording Visits
Mobile Inspections

Settings & Account

Managing your account, profile, and preferences.

User Settings Overview
Managing Your Profile

Pricing & Billing

Understanding plans, billing, and account limits.

Trial & Plan Limits
Plan Differences
Upgrading or Downgrading
Cancelling Your Subscription

Teams & Agents

Managing agencies and clients. Dedicated team user management is not yet available in the current version.

Organisation Settings
Adding Sub-Accounts
Permissions
Managing Multiple Portfolios
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Imports & Exports

Moving data in and out of HMOComply.

Importing From Spreadsheets (CSV)
Exporting Audit Packs
Council-Ready Evidence Packs

Analytics & Reporting

Understanding your portfolio compliance status and analytics dashboard.

Analytics Dashboard Overview

Troubleshooting

Common issues and how to fix them.

Missing Reminders
Import Errors
Dashboard Issues

Can't find what you need?

Our support team is here to help. Get in touch and we'll get back to you as soon as possible.

Found a bug or have a feature request? Please log it to it@hmocomply.co.uk.