Privacy Policy

1. Introduction

Glow Property Maintenance Solutions Ltd T/A HMO Comply ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our compliance management service (the "Service").

We are registered in England & Wales and operate in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Organisation and client details
• Property addresses and compliance information
• Documents and certificates you upload
• Payment information (processed securely through third-party providers)

2.2 Automatically Collected Information

• Usage data and analytics
• Device information and IP addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send compliance reminders and notifications
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Data Storage and Security

Your data is stored securely using industry-standard encryption. We use UK-based cloud infrastructure (Supabase) to ensure your data remains within the UK and complies with UK data protection requirements.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only:

• With your explicit consent
• To comply with legal obligations or court orders
• With service providers who assist in operating our Service (under strict confidentiality agreements)
• In connection with a business transfer or merger

6. Your Rights

Under UK GDPR, you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restrict processing: Request limitation of how we use your data
• Data portability: Request transfer of your data to another service
• Object: Object to processing of your personal data
• Withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@hmocomply.co.uk.

7. Cookies

We use essential cookies to maintain your session and provide core functionality. We do not use tracking cookies for advertising purposes. You can control cookies through your browser settings.

8. Data Retention

We retain your personal data only for as long as necessary to provide the Service and comply with legal obligations. When you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it by law.

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: